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Appendix Two: Quantitative data from surveys


Table One: Percentage based on all respondents (including "no data" set)
Questions:

Percentage % (#)

  
  yes no no data  
Previously using Centrepay: 40% (10) 36% (9) 24% (6)  
problems transitioning? 4 2 19  
  yes no no data  
Q1: Do you like using store cards? 14 % (6) 70% (30) 16% (7)  
Q2: Do you have any problems only having half your money in cash? 81% (35) 9.5% (4) 9.5% (4)  
Q3: Have you had any problems with Centrelink when trying to get your store cards or cash? (25 respondents only) 52% (13) 36% (9) 12% (3)  
Q4: Do you like going to Centrelink all the time? 19% (8) 60% (26) 21% (9)  
  helped caused problems no change no data
Q5: Have the changes helped or caused problems between you and your family? 2% (1) 54% (23) 16% (7) 28% (12)
  positive negative both no data
Q6: What's good/bad about the intervention? (see further comments in qualitative section) 5% (2) 54% (23) 5% (2) 37% (16)
  yes no no data  
Communication Difficulties? 23% (10) 28% (12) 49% (21)  
Difficulty understanding how Centrelink manages money? 16% (7) 35% (15) 49% (21)  

Table Two: Percentages based on those who answered question
Questions

Percentage %
  yes no  
Q1: Do you like using store cards? 17% 83%  
Q2: Do you have any problems only having half your money in cash? 90% 10%  
Q3: Have you had any problems with Centrelink when trying to get your store cards or cash? (25 respondents only) 59% 41%  
Q4: Do you like going to Centrelink all the time? 24% 76%  
  helped problems no change
Q5: Have the changes helped or caused problems between you and your family? 3% 74% 23%
  positive negative both
Q6: What's good/bad about the intervention? (see further comments in qualitative section) 7.50% 85% 7.50%
  yes no  
Communication Difficulties? 45% 55%  
Difficulty understanding how Centrelink manages money? 32% 68%  

Gender

   

Q1: Do you like using store cards?

 Total
yes no yes
Gender Male Count 5 7 12
% within Gender 41.7% 58.3% 100.0%
% of Total 14.3% 20.0% 34.3%
Female Count 2 21 23
% within Gender 8.7% 91.3% 100.0%
% of Total 5.7% 60.0% 65.7%
Total Count 7 28 35
% within Gender 20.0% 80.0% 100.0%
% of Total 20.0% 80.0% 100.0%

   

Q2: Do you have any problems only having half your money in cash?

 Total
yes no yes
Gender Male Count 13 0 13
% within Gender 100.0% .0% 100.0%
% of Total 36.1% .0% 36.1%
Female Count 20 3 23
% within Gender 87.0% 13.0% 100.0%
% of Total 55.6% 8.3% 63.9%
Total Count 33 3 36
% within Gender 91.7% 8.3% 100.0%
% of Total 91.7% 8.3% 100.0%

   

Q3: Have you had any problems with Centrelink when trying to get your store cards or cash?

 Total
yes no yes
Gender Male Count 5 3 8
% within Gender 62.5% 37.5% 100.0%
% of Total 25.0% 15.0% 40.0%
Female Count 6 6 12
% within Gender 50.0% 50.0% 100.0%
% of Total 30.0% 30.0% 60.0%
Total Count 11 9 20
% within Gender 55.0% 45.0% 100.0%
% of Total 55.0% 45.0% 100.0%

   

Q4: Do you like going to Centrelink all the time?

 Total
yes no yes
Gender Male Count 4 9 13
% within Gender 30.8% 69.2% 100.0%
% of Total 12.5% 28.1% 40.6%
Female Count 2 17 19
% within Gender 10.5% 89.5% 100.0%
% of Total 6.3% 53.1% 59.4%
Total Count 6 26 32
% within Gender 18.8% 81.3% 100.0%
% of Total 18.8% 81.3% 100.0%

 

Q5: Have the changes helped or caused problems between you and your family?

 Total
Caused problems No change Caused problems
Gender Male Count 9 3 12
% within Gender 75.0% 25.0% 100.0%
% of Total 32.1% 10.7% 42.9%
Female Count 13 3 16
% within Gender 81.3% 18.8% 100.0%
% of Total 46.4% 10.7% 57.1%
Total Count 22 6 28
% within Gender 78.6% 21.4% 100.0%
% of Total 78.6% 21.4% 100.0%

   

Q6: what's good/bad about intervention?

Total
Positive Negative Both Positive
Gender Male Count 1 10 1 12
% within Gender 8.3% 83.3% 8.3% 100.0%
% of Total 3.7% 37.0% 3.7% 44.4%
Female Count 0 14 1 15
% within Gender .0% 93.3% 6.7% 100.0%
% of Total .0% 51.9% 3.7% 55.6%
Total Count 1 24 2 27
% within Gender 3.7% 88.9% 7.4% 100.0%
% of Total 3.7% 88.9% 7.4% 100.0%

Location

   

Q1: Do you like using store cards?

 Total
yes no yes
Location Urban Count 2 15 17
% within Location 11.8% 88.2% 100.0%
% of Total 5.3% 39.5% 44.7%
Rural Count 3 11 14
% within Location 21.4% 78.6% 100.0%
% of Total 7.9% 28.9% 36.8%
Other Count 3 4 7
% within Location 42.9% 57.1% 100.0%
% of Total 7.9% 10.5% 18.4%
Total Count 8 30 38
% within Location 21.1% 78.9% 100.0%
% of Total 21.1% 78.9% 100.0%

   

Q2: Do you have any problems only having half your money in cash?

 Total
yes no yes
Location Urban Count 17 2 19
% within Location 89.5% 10.5% 100.0%
% of Total 43.6% 5.1% 48.7%
Rural Count 13 0 13
% within Location 100.0% .0% 100.0%
% of Total 33.3% .0% 33.3%
Other Count 5 2 7
% within Location 71.4% 28.6% 100.0%
% of Total 12.8% 5.1% 17.9%
Total Count 35 4 39
% within Location 89.7% 10.3% 100.0%
% of Total 89.7% 10.3% 100.0%

   

Q3: Have you had any problems with Centrelink when trying to get your store cards or cash?

 Total
yes no yes
Location Urban Count 5 4 9
% within Location 55.6% 44.4% 100.0%
% of Total 22.7% 18.2% 40.9%
Rural Count 4 4 8
% within Location 50.0% 50.0% 100.0%
% of Total 18.2% 18.2% 36.4%
Other Count 4 1 5
% within Location 80.0% 20.0% 100.0%
% of Total 18.2% 4.5% 22.7%
Total Count 13 9 22
% within Location 59.1% 40.9% 100.0%
% of Total 59.1% 40.9% 100.0%

   

Q4: Do you like going to Centrelink all the time?

 Total
yes no yes
Location Urban Count 2 13 15
% within Location 13.3% 86.7% 100.0%
% of Total 5.9% 38.2% 44.1%
Rural Count 3 11 14
% within Location 21.4% 78.6% 100.0%
% of Total 8.8% 32.4% 41.2%
Other Count 2 3 5
% within Location 40.0% 60.0% 100.0%
% of Total 5.9% 8.8% 14.7%
Total Count 7 27 34
% within Location 20.6% 79.4% 100.0%
% of Total 20.6% 79.4% 100.0%

   

Q5: Have the changes helped or caused problems between you and your family?

 Total
Caused problems No change Caused problems
Location Urban Count 10 3 13
% within Location 76.9% 23.1% 100.0%
% of Total 33.3% 10.0% 43.3%
Rural Count 10 2 12
% within Location 83.3% 16.7% 100.0%
% of Total 33.3% 6.7% 40.0%
Other Count 4 1 5
% within Location 80.0% 20.0% 100.0%
% of Total 13.3% 3.3% 16.7%
Total Count 24 6 30
% within Location 80.0% 20.0% 100.0%
% of Total 80.0% 20.0% 100.0%

   

Q6: what’s good/bad about intervention?

 Total
Positive Negative Both Positive
Location Urban Count 0 12 0 12
% within Location .0% 100.0% .0% 100.0%
% of Total .0% 42.9% .0% 42.9%
Rural Count 1 9 2 12
% within Location 8.3% 75.0% 16.7% 100.0%
% of Total 3.6% 32.1% 7.1% 42.9%
Other Count 1 3 0 4
% within Location 25.0% 75.0% .0% 100.0%
% of Total 3.6% 10.7% .0% 14.3%
Total Count 2 24 2 28
% within Location 7.1% 85.7% 7.1% 100.0%
% of Total 7.1% 85.7% 7.1% 100.0%

Dependents:

   

Q1: Do you like using store cards?

 Total
yes no yes
Do you have Dependents? yes Count 3 9 12
% within Do you have Dependents? 25.0% 75.0% 100.0%
% of Total 15.0% 45.0% 60.0%
no Count 3 5 8
% within Do you have Dependents? 37.5% 62.5% 100.0%
% of Total 15.0% 25.0% 40.0%
Total Count 6 14 20
% within Do you have Dependents? 30.0% 70.0% 100.0%
% of Total 30.0% 70.0% 100.0%

   

Q2: Do you have any problems only having half your money in cash?

 Total
yes no yes
Do you have Dependents? yes Count 12 0 12
% within Do you have Dependents? 100.0% .0% 100.0%
% of Total 57.1% .0% 57.1%
no Count 7 2 9
% within Do you have Dependents? 77.8% 22.2% 100.0%
% of Total 33.3% 9.5% 42.9%
Total Count 19 2 21
% within Do you have Dependents? 90.5% 9.5% 100.0%
% of Total 90.5% 9.5% 100.0%

 

Q3: Have you had any problems with Centrelink when trying to get your store cards or cash?

 Total
    yes no yes
Do you have Dependents? yes Count 6 6 12
% within Do you have Dependents? 50.0% 50.0% 100.0%
% of Total 30.0% 30.0% 60.0%
no Count 5 3 8
% within Do you have Dependents? 62.5% 37.5% 100.0%
% of Total 25.0% 15.0% 40.0%
Total Count 11 9 20
% within Do you have Dependents? 55.0% 45.0% 100.0%
% of Total 55.0% 45.0% 100.0%

 

Q4: Do you like going to Centrelink all the time?

 Total
    yes no  
Do you have Dependents? yes Count 1 11 12
% within Do you have Dependents? 8.3% 91.7% 100.0%
% of Total 5.3% 57.9% 63.2%
no Count 1 6 7
% within Do you have Dependents? 14.3% 85.7% 100.0%
% of Total 5.3% 31.6% 36.8%
Total Count 2 17 19
% within Do you have Dependents? 10.5% 89.5% 100.0%
% of Total 10.5% 89.5% 100.0%

 

Q5: Have the changes helped or caused problems between you and your family?

 Total
    Caused problems No change  
Do you have Dependents? yes Count 9 2 11
% within Do you have Dependents? 81.8% 18.2% 100.0%
% of Total 47.4% 10.5% 57.9%
no Count 5 3 8
% within Do you have Dependents? 62.5% 37.5% 100.0%
% of Total 26.3% 15.8% 42.1%
Total Count 14 5 19
% within Do you have Dependents? 73.7% 26.3% 100.0%
% of Total 73.7% 26.3% 100.0%

Q6: what’s good/bad about intervention?     Total
Negative Both Negative
Do you have Dependents? yes Count 7 2 9
% within Do you have Dependents? 77.8% 22.2% 100.0%
% of Total 50.0% 14.3% 64.3%
no Count 5 0 5
% within Do you have Dependents? 100.0% .0% 100.0%
% of Total 35.7% .0% 35.7%
Total Count 12 2 14
% within Do you have Dependents? 85.7% 14.3% 100.0%
% of Total 85.7% 14.3% 100.0%

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Appendix Three: Survey Templates

Appendix One: Direct transcript of all survey comments by question